Privacy Policy

Somerset Bonsai Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase products from us.

For questions about this Privacy Policy or how we use your personal information, please contact us at info@somersetbonsai.com.

Information We Collect

When you visit our website, place an order, create an account, contact us or otherwise interact with Somerset Bonsai Limited, we may collect personal information including:

  • Your name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction information
  • Payment-related information
  • Communications you send to us
  • Information about returns, refunds and customer service enquiries
  • Technical information such as your IP address, browser, device and website usage
  • Marketing preferences and cookie information

Payment information may be processed securely by our payment providers. We do not receive or store your complete card details.

How We Use Your Information

We may use your personal information to:

  • Process, fulfil and deliver your orders
  • Take and manage payments
  • Provide order confirmations and delivery updates
  • Handle returns, refunds and customer service enquiries
  • Communicate with you about your order
  • Detect and prevent fraud or misuse of our website
  • Maintain our business, financial and tax records
  • Improve our website, products and customer experience
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Meet our legal and regulatory obligations

We only process your personal information where we have an appropriate lawful basis, such as fulfilling a contract with you, complying with a legal obligation, pursuing our legitimate business interests or obtaining your consent where required.

How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services. These may include our website and e-commerce providers, payment processors, delivery and courier companies, IT and hosting providers, professional advisers, analytics providers and marketing services.

We may also disclose information where required by law, regulation, court order or another lawful request.

Third parties are only provided with the information reasonably necessary for them to perform their services.

Payments

Payments made through our website may be processed by third-party payment providers. Your payment provider will process your payment information in accordance with its own privacy and security practices.

For security reasons, Somerset Bonsai Limited does not normally have access to your complete debit or credit card information.

Delivery

To fulfil your order, we may provide relevant information to delivery companies and couriers, including your name, delivery address, telephone number and/or email address.

This information is provided for purposes such as delivering your order and sending tracking or delivery notifications.

Marketing

If you choose to receive marketing communications from Somerset Bonsai Limited, we may use your contact details to send you information about products, offers, news and other relevant updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option contained within the email or by contacting info@somersetbonsai.com.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an order you have placed.

Cookies

Our website may use cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use the website and, where applicable, provide personalised advertising or marketing.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the options provided on our website and through your browser settings.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and reporting requirements.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-based service can guarantee complete security, and customers should also take reasonable precautions when using online services.

International Transfers

Some of the companies that provide services to our business may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps, where required, to ensure that suitable safeguards are in place in accordance with applicable UK data protection law.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information. These can include the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how your information is processed
  • Object to certain uses of your information
  • Request the transfer of certain information
  • Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exceptions.

To exercise your rights, please contact info@somersetbonsai.com. We may need to verify your identity before completing your request.

Third-Party Websites

Our website may contain links to websites operated by third parties. Somerset Bonsai Limited is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website, and we recommend reviewing this page periodically.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your data protection rights, or have concerns about how your information is being handled, please contact:

Somerset Bonsai Limited
Email: info@somersetbonsai.com
Address: Unit 5B, Courtlands Industrial Estate, Norton Fitzwarren, TA2 6NS

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.